Shipping & Delivery
Thank you for exploring AmpAura! At Ampaura, our goal is to provide you with exceptional shipping options. Please review the terms and conditions outlined below, as they form our shipping policy.
Order Processing and Delivery Information:
We strive to process all orders within 1 working day, with an estimated delivery time of 3-7 working days. Kindly note that we do not ship or deliver orders on weekends or public holidays.
In the event of a high order volume, there may be slight delays in shipments. We appreciate your patience and kindly ask for additional transit days for delivery. If there is a significant delay, we will promptly contact you via email to keep you informed.
Shipment Confirmation & Order Tracking:
Upon shipping your order, you will receive a confirmation email containing your tracking number(s). Please allow up to 48 hours for the tracking information to be updated.
If, after 10 business days, your tracking information has not been updated, kindly reach out to our support team at support@ampaura.tech for assistance.
Shipment Carriers
Our primary shipping carrier is FedEx. For more shipping information, you can contact FedEx at 1-800-463-3339.
UPS and USPS are our carriers for accessories. You can reach UPS at 1-800-742-5877 and USPS at 1-800-275-8777.
Shipping Areas:
We currently offer delivery to the continental United States and Canada, including their respective outlying islands and other overseas territories. While our standard shipping rates apply to most areas, deliveries to remote locations within the United States, such as Hawaii, and remote areas within Canada may incur additional shipping charges. For further assistance or inquiries regarding shipments to these or any other locations, please contact us at support@ampaura.tech.
Shipping Information:
It is crucial to ensure the accuracy of the shipping information you provide to us. Please verify all details to avoid any potential issues. We cannot be held responsible for losses, such as missing parcels, package damage, delays, or other issues arising from incorrect shipping information provided by customers.
Additionally, please note that we do not ship to P.O. Box or APO/FPO/DPO addresses.
Delays in Delivery:
At AmpAura, we pride ourselves on efficient order processing and delivery. However, we understand that unforeseen circumstances can sometimes lead to delays. If you have not received your package tracking information beyond the standard order processing timeline, please do not hesitate to contact our support team at support@ampaura.tech. We are here to assist you in resolving any issues that may arise.
In the event that the delivery of your package exceeds the normal logistics timeframe, we kindly ask you to reach out to our customer support at support@ampaura.tech. Our dedicated team will promptly address your concerns and work diligently to ensure that your order is expedited and delivered to you as soon as possible.
We value your patience and understanding in the event of any shipping delays and are committed to keeping you informed throughout the process. Your satisfaction is our priority, and we will do everything in our power to make your AmpAura shopping experience a positive one. Thank you for your cooperation and for choosing AmpAura.
Customs Duties Statement
At AmpAura, we are committed to providing our esteemed customers with a seamless and cost-effective shopping experience. We are pleased to announce that for shipments to the United States, our customers are exempt from customs duties due to our distribution warehouse being located within the continental United States. Additionally, to further enhance our service, we are now extending our commitment to our Canadian customers by covering the customs clearance fees for packages shipped from our U.S. warehouse to Canada.
For shipments to countries outside of the United States and Canada, please contact our customer support team at support@ampaura.tech for further assistance with customs duties and international shipping policies. Our team will provide you with detailed information and guidance to ensure a smooth and worry-free international shopping experience.
For shipments to countries outside of the United States and Canada, please contact our customer support team at support@ampaura.tech for further assistance with customs duties and international shipping policies. Our team will provide you with detailed information and guidance to ensure a smooth and worry-free international shopping experience.
Damages:
In the event that you receive a damaged order, please reach out to Ampaura Support within 7 business days at support@ampaura.tech.
While we are not liable for losses, including missing parcels, package damage, and losses resulting from carrier delays, we are committed to assisting you in contacting the responsible shipping carrier. To facilitate any claims, please retain all packaging and the damaged items. Your cooperation in preserving these items may be necessary for filing a claim against the shipping carrier.
Returns Policy:
Explore our comprehensive Return & Refund Policy for detailed information on available options and the procedures to follow when returning your order.
After-sale Service Contact:
For assistance, customers have the option to either fill out our service form on the website at Contact Us or directly send an email to support@ampaura.tech. We strive to respond within 1-2 working days to address your inquiries and provide the help you need.