Shipping policy

Thank you for exploring! At Ampaura, our goal is to provide you with exceptional shipping options. Please review the terms and conditions outlined below, as they form our shipping policy.

Order Processing and Delivery Information:

We strive to process all orders within 1 working day, with an estimated delivery time of 3-7 working days. Keep in mind that we do not ship or deliver orders on weekends or public holidays.
In the event of a high order volume, there may be slight delays in shipments. We appreciate your patience and kindly ask for additional transit days for delivery. If there is a significant delay, we will promptly contact you via email to keep you informed.

Shipment Confirmation & Order Tracking:

Upon shipping your order, you will receive a confirmation email containing your tracking number(s). Please allow up to 48 hours for the tracking information to be updated.
If, after 10 business days, your tracking information has not been updated, kindly reach out to our support team at for assistance.

Shipment Carriers

Our current primary shipping carrier is FedEx.
You can contact FedEx: 1-800-463-3339 for further shipping information.

Shipping Areas:

We are delighted to offer delivery services to both the contiguous United States and Hawaii. For shipping to outlying islands and overseas territories of the United States, please contact us at for further assistance.

Shipping Information:

It is crucial to ensure the accuracy of the shipping information you provide to us. Please verify all details to avoid any potential issues. We cannot be held responsible for losses, such as missing parcels, package damage, delays, or other issues arising from incorrect shipping information provided by customers.
Additionally, please note that we do not ship to P.O. Box or APO/FPO/DPO addresses.


In the event that you receive a damaged order, please reach out to Ampaura Support within 7 business days at
While we are not liable for losses, including missing parcels, package damage, and losses resulting from carrier delays, we are committed to assisting you in contacting the responsible shipping carrier. To facilitate any claims, please retain all packaging and the damaged items. Your cooperation in preserving these items may be necessary for filing a claim against the shipping carrier.

Returns Policy:

Explore our comprehensive Return & Refund Policy for detailed information on available options and the procedures to follow when returning your order.

After-sale Service Contact:

For assistance, customers have the option to either fill out our service form on the website at Contact Us or directly send an email to We strive to respond within 1-2 working days to address your inquiries and provide the help you need.